The 35 Romanian tourists, who were to arrive from Lisbon to Romania on 27 August, had to face the same problem twice, namely flight cancelling, without getting any further explanations within a reasonable period of time. The TAP Portugal airline took care of the situation in a reprehensible manner, only informing the passengers about the technical problem on the aircraft several hours after the incident occurred.
In accordance with Article 14(2) of Regulation (EC) No 261/2004 of the European Parliament and of the Council, an operating air carrier cancelling a flight shall provide each passenger affected with a written notice setting out a detailed explanation of their rights in such cases. Also, it shall provide, as soon as possible, the reasons for cancelling the flight, which, in the present case, were announced late. In the given situation, the passengers did not enjoy the basic protection laid down in the European Regulation, and the Romanian authorities’ intervention was required to bring the tourists back to Romania.
What is the Commission’s position concerning the breach of said Regulation by the TAP Portugal airline?